Support
Questions, feedback or a problem with the app or the dashboard? We are happy to help.
Contact us
Write to contact@keibel-software.de. Please mention your iPhone model, the iOS version and the StarLog version (Settings, About), and describe what happened. Do not send passwords or full route data by email. We read every message and usually reply within a few working days.
Manage your subscription
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions. You can also manage them in the App Store.
Export or delete your data
You can export your trips from the app at any time. To delete your logbook from the device and from iCloud, open Settings, then Privacy & Data, and choose Delete All Data. To delete your StarLog sign-in account and the data stored on our server, or to ask about diagnostic data that was already received, write to us.
Tracking does not start
In iOS Settings, check that Location is set to Always and that Motion & Fitness is allowed. If you force-quit StarLog from the app switcher, iOS pauses background relaunch until you open the app again.
Problems with the dashboard
If you cannot sign in, make sure you use the Apple Account or the passkey that you used to join your organization. Owners and administrators can help with roles and invitations; for everything else, contact us.